Level 1 & 2 Understanding your Role, Personal Development & Duty of Care

This course is excellent for new and experienced people within the care setting.

Course Summary

Working in care is one of the most rewarding sectors of work worldwide; this course is excellent for new and experienced people within the care setting. It is a brilliant course to help with reflection, looking at the holistic view of care, and understanding your job role further.

This course helps students dive deeper into the understanding of what they do for service users and what makes them good at their job. It looks into understanding the importance of working with other healthcare professionals to care for people and the responsibilities that each role must do to help service users in their care. This course also covers safeguarding measures, reporting situations that may be affecting the staff or service users and dealing with negative comments, complaints, incidents, errors and near misses.

This course will help colleagues understand their role in the Health & Social Care Sector together, understand the value of good teamwork and communication, and understand the code of practice they follow to achieve the best care for individuals. In addition, it is an excellent way to find new ways of working and better understand the holistic view of their job role.


Enquire for price


Half Day.


de Carteret House, 7 Castle Street, St Helier, JE2 3BT. This course is also available via distance learning.


  • Understanding your role
  • Working in ways that have been agreed with your employer
  • Understanding working relationships in health and social care and working in partnership
  • Agreeing on a personal development plan
  • Developing your knowledge, skills and understanding
  • Understanding how duty of care contributes to safe practice
  • Understanding support available for addressing dilemmas that may arise about duty of care
  • Dealing with comments, complaints, incidents, errors and near misses
  • Dealing with confrontation and difficult situations


A Level 1 national qualification will be issued to the learner, subject to successfully completing the test paper.


There will be a written exam that students must successfully complete in the last hour of this course.


A minimum of 8 students and a maximum of 12 students are allowed to enrol on this course. Students must be a minimum of 14 years of age. A certificate can be offered to all, subject to assessment.


Did You Know?

  • Two in five (40 per cent) of the 1,000 employees surveyed about their confidence levels at work reported spending between 20 and 40 per cent of their time worried about making mistakes. However, this figure jumped to 46 per cent of women and a staggering almost 70 per cent of young professionals reporting the same levels of time spent anxious about getting things wrong.’
  • ‘51% of employees are disengaged in the workplace, while 13% are actively disengaged. Actively disengaged means feeling miserable at work and spreading negativity to their colleagues.’
  • ‘A lack of clear roles can create an ineffective working environment.’